top of page

Membership Terms and Conditions

Terms + Conditions

These terms and conditions sets forth the terms and conditions under which RoyalFlush Rewards Pty Ltd (ABN 62 674 761 230) of PO Box 9023, Wyoming NSW (RoyalFlush Rewards, we, or us) provides you access to giveaways, and governs your use of our website located at royalflushrewards.com.au (the Site), and the RoyalFlush Rewards Members platform made available through the Site (the Software) and the information, content, features and services provided through the Site (together with the Software, collectively, the Service).

YOUR USE OF THE SITE AND/OR THE SERVICE, OR THE PURCHASE OF ONE OF OUR MEMBERSHIPS, SIGNIFIES YOUR AGREEMENT TO THESE TERMS AND CONDITIONS AND CONSTITUTES YOUR BINDING ACCEPTANCE OF THIS THEM, INCLUDING ANY MODIFICATIONS THAT ROYALFLUSH REWARDS MAKES FROM TIME TO TIME.

If you do not agree to these terms and conditions, you may not use the Site or the Service.

Important Notice: Our services are not available to residents of South Australia. By agreeing to these terms and conditions, you confirm that you are not a resident of South Australia.

RoyalFlush Rewards may amend these terms and conditions at any time by posting the amended Terms and conditions on the Site, and you agree that you will be bound by any changes to these terms and conditions. RoyalFlush Rewards may make changes to the Site and/or the Service at any time. You understand that RoyalFlush Rewards may discontinue or restrict your use of the Site and/or the Service for any reason or no reason with or without notice.

  1. Privacy Policy By clicking purchasing a membership and using our platform or entering one of our giveaways, you represent that you have read and consent to our Privacy Policy in addition to these terms and conditions. RoyalFlush Rewards may revise the Privacy Policy at any time, and the new versions will be posted on the Site. If at any point you do not agree to any portion of the Privacy Policy, you must immediately stop using the Site and/or the Service.

  2. The Services The RoyalFlush Rewards Site is a membership rewards platform that offers its members discounts at leading brands across Australia. Members get access to a member's dashboard where they can utilise the discounts on offer and manage all their payments depending on what package they have and update details as needed.

  3. Membership Tiers, Benefits, and Entry Rules

3.1 Membership Tiers RoyalFlush Rewards offers the following membership tiers:

a) River Rat Tier

  • Monthly fee: $19.99

  • Access to partner network

  • Base level of free entries to giveaways

b) Fish Tier

  • Monthly fee: $34.99

  • Access to partner network

  • Enhanced level of free entries to giveaways

c) Donkey Tier

  • Monthly fee: $49.99

  • Access to partner network

  • Premium level of free entries to giveaways

d) Whale Tier

  • Monthly fee: $99.99

  • Access to partner network

  • Maximum level of free entries to giveaways

3.2 Membership Changes and Entry Calculations

3.2.1 Upgrading Memberships

  • Monthly Tier Upgrades: Changes will take effect on your next billing cycle

  • Yearly Tier Upgrades: Changes take effect immediately

  • Upon upgrade activation, you will receive the entries and access associated with your new membership tier

  • New promotions will generate entries based on your current active tier

3.2.2 Downgrading Memberships

  • Changes take effect on the next billing cycle

  • New promotions will generate entries based on your current active tier at the time of generation

3.2.3 Entry Generation System Entries are calculated based on two primary factors:

  1. The number of months you're an active member

  2. The highest tier you are on at the time of generating entries

Example: If you maintain a Donkey tier membership for 4 months (20 entries) and then downgrade to Fish tier for your 5th month, you will receive 23 entries total.
 

3.2.4 Double Entry Promotions

  • If a member is among the first 25 members of each tier to qualify for doubled entries, they will default to the original entry amount for their previous months

  • Members will receive only one set of double entries should their new membership be eligible for a doubled amount

3.2.5 Yearly Loyalty Members

  • Your tier and entries are fixed for the entire yearly term

  • No changes will take effect until your next annual billing cycle

  1. Support For any inquiries or support needs, please contact us at info@royalflushrewards.com. RoyalFlush Rewards supports all registered and official Australian Business Partners of the RoyalFlush Rewards Network.

  2. Refunds, returns, and exchanges By purchasing a membership or a one-time package for our rewards platform, you are providing support to the RoyalFlush Rewards brand. It is important to note that memberships and one-time packages purchased during a promotional period or giveaway are non-refundable.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures, you are entitled to:

  • cancel your service contract with us; and

  • a refund for the unused portion or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as change of mind, not following instructions or failure to understand properly.

  1. Account Registration and Eligibility To use certain portions of the Site and Service, you will be directed to register on the Site and create a user profile or account (Account). Eligibility is limited to persons equal to or over the age of 18.

As part of the registration process, you may be asked to submit your name, address, email address and/or similar information and to select a password. You agree that all information you provide to RoyalFlush Rewards for purposes of creating an account (Registration Information) will be true, accurate, current, and complete.

  1. Termination of Account You understand and agree that you have no ownership rights in your Account and RoyalFlush Rewards may stop offering the Service at any time. Further, RoyalFlush Rewards may cancel your Account, delete all of your Registration Information and any other information you have provided through the Site (collectively, User Content) associated with your Account at any time, without notice, for any reason or no reason including, without limitation, your violation of these terms and conditions.

  2. Termination of Loyalty Membership Upon cancelling your loyalty membership which can be completed from logging into your RoyalFlush Rewards web portal and heading to the Membership section, click the cancel button and follow the prompts until completion. Once completed you will receive an email notification confirming the cancellation of your subscription and you will be removed from all future payments linked to that subscription plan and forfeited the bonus accumulated entries from all future promotional giveaways.

Payment Retry Policy:

  • The system will attempt to bill your account daily throughout a 7-day grace period from the initial payment failure

  • On the final attempt after the 7-day grace period, if there are insufficient funds, your subscription will be terminated

  • Your loyalty streak will be lost upon termination

  • The system will make multiple attempts throughout the grace period

To be removed from our mailing or text lists, please use the associated links as they are sent via third parties. Terminating your loyalty membership alone will not remove you from these lists.

If you cancel your subscription, Stripe does not allow for its reactivation, and all accumulated history for that subscription will be lost. To continue your subscription, please follow the instructions in the notification emails provided or log in to the member's dashboard and update your banking details.
 

  1. Use of Site and Service You agree that you will not, in connection with your use of the Site, or Service, violate any applicable law or regulation. Without limiting the foregoing, you agree not to:

a) Make available through the Site any material or information that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity)

b) Institute, assist, or become involved in any type of attack including, without limitation, denial of service attacks, upon the Site and/or the Service or otherwise attempt to disrupt the Site and/or the Service or any other person's use of the Site and/or the Service

c) Attempt to gain unauthorized access to the Site, Service, Accounts registered to other users, or the computer systems or networks connected to the Site and/or the Service

Furthermore, you may not use the Site to develop, generate, transmit or store information that:

  • Is defamatory, harmful, abusive, obscene or hateful

  • Interferes with another person's use of the Site and/or the Service

  • Performs any unsolicited commercial communication

  • Constitutes harassment or threatens others

  • Is harmful to children

  • Violates any applicable law

  • Makes false or deceptive statements about RoyalFlush Rewards

  • Constitutes identity theft or impersonation

  1. Third-Party Products, Services and Discounts Third party services, content, information, and products may be made available by RoyalFlush Rewards on or through the Site. Third Party Products, services and discounts are provided solely for the benefit of our paid members and RoyalFlush Rewards makes no representations or warranties regarding any Third-Party Products.

  2. Hyperlinks Links from the Site: The Site may contain links to websites operated by other parties. RoyalFlush Rewards provides these links as a convenience and use of these sites is at your own risk. The linked sites are not under the control of RoyalFlush Rewards.

Links to the Site: You may not place a link to the Site on another website without our prior written consent and must adhere to our linking policy regarding appearance, position, and attribution.

  1. Intellectual Property The interfaces, content, arrangement and layout of the Site including, but not limited to, the RoyalFlush Rewards trademark and logo, designs, text, artwork, graphics, images, buttons, user interfaces, information and other content are the property of RoyalFlush Rewards and are protected under Australian and international laws.

  2. Giveaway Disclaimers By becoming a member of RoyalFlush Rewards, the Participant agrees that:

  • All disputes shall be resolved individually without class action

  • Claims are limited to actual out-of-pocket costs

  • Participants waive rights to punitive damages

  • RoyalFlush Rewards reserves the right to disqualify participants

  • The Contest is void where prohibited by law
     

  • Affiliate Program Terms

  • 14.1 Introduction This section governs participation in RoyalFlush Rewards' Affiliate Program, where Affiliates promote the Company's membership services in exchange for compensation.

  • 14.2 Affiliate Obligations

  • Use ethical and lawful promotional means

  • Comply with Australian laws

  • Make accurate representations

  • Maintain confidentiality

  • 14.3 Non-Compete and Confidentiality Affiliates agree not to promote competing services during the agreement term and for specified periods afterward. All confidential information must be protected.

  • 14.4 Restrictive Covenant Affiliates agree not to:

  • Solicit RoyalFlush Rewards customers

  • Engage company contractors

  • Compete within specified geographic areas For periods of:

  • 3 years

  • 6 months

  • 3 months post-termination

  • 14.5 Intellectual Property Rights All intellectual property created during the affiliation vests in RoyalFlush Rewards, including:

  • Confidential information

  • Processes and systems

  • Technical data and know-how

  • Trademarks and copyrights

  • 14.6 Moral Rights Affiliates consent to RoyalFlush Rewards' use of created works under the Copyright Act 1968.

  • Governing Law This Agreement is governed by Australian law and subject to Australian courts' jurisdiction.

  • By accessing our Site, using our Service, or participating in our Affiliate Program, you agree to be bound by these terms and conditions.

  • Last Updated: December 7, 2024

bottom of page